Okana-Solutions Marketing offers you the opportunity to evaluate your client's degree of satisfaction. The client's level of satisfaction will help you acknowledge what you have done right and wrong. It will also give you the opportunity to identify what criteria your clients consider in making decisions whether to buy or not to buy a product or service from your company. It will also tell you which supplier your client compares your firm against, and other vital information such their income, their intention to stay with your company, age, sex and so forth.
A satisfied client will stay with your firm as long as their needs and expectations are met. What is the cost of a lost client? And what will the client contribute if he/she remains with your firm?
RETENTION OF CLIENTS
Increasing profits for your firm remains the unique reason why you retain your clients. Studies equally prove that it cost 5 times less to keep clients then to find new ones.
Kotler and Dubois define a profitable client as being an individual, a venture or an enterprise that contributes more in years to come then it cost to lure, convince and satisfy the client to become a faithful and loyal customer.
Until a retention program is established, Okana-Solutions Marketing will work with you to identify the needs of your clients. Contact us today.Back